Basis of complaint

F-Service, located in Krakow, Poland is the only service center authorized to carry out repairs and servicing of Genesis Gear equipment. It is responsible for performing a full range of warranty and post-warranty repairs. Repair request can be made through the reseller or directly to F-Service.

The basis for the warranty claim is a proof of purchase of the product in form of a receipt or an invoice issued in one of the European countries. If the Customer do not provide a relevant document, F-Service is entitled to charge a fee for the work time and parts necessary to perform the repair.

All service matters should be reported to the contact details provided below.

Service center is open monday to friday, from 9.00 a.m. to 5.00 p.m.

duration of service

Within 10 working days from the claim’s start, F-Service will carry out an assessment of the equipment failure and inform the Customer about the repair’s status. Warranty claim processing and necessary repairs may take up to 30 days in total. F-Service will make every effort to ensure that all of the diagnosed equipment failures are going to be removed as soon as possible.

rejection of a warranty

F-Service has the right to decide if the reported equipment failure is covered by the limited warranty. In the case of a warranty claim rejection, the Customer will receive a cost evaluation of a non-warranty repair.

repair options

At any time, the Customer can report the defect which is not covered by the limited warranty and ask for a repair. In such case, malfunctioning equipment must be sent to F-Service for inspection. F-Service will carry out an assessment of the equipment failure and inform the Customer about the estimated cost and time of the repair.

shipping costs

All costs of shipping of the equipment to F-Service should be covered by the Customer. Return package will be sent by F-Service free of charge. Customer is charged with all shipping costs of equipment that requires repairs that are not covered by the limited warranty.

payment

The fee amount and the payment method for the repair is individually determined each time and the Customer is informed of them if the question arise.